Job Summary
Experience:
8.00 - 18.00 Years
Industrial Type:
IT-Software/Software Services
Location:
Bangalore
Functional Area:
IT Software - ERP / CRM
Designation:
Salesforce Service Cloud Tech Lead
Key Skills:
Salesforce Service Cloud
Educational Level:
Graduate/Bachelors
Job Post Date:
2026-10-30
Stream of Study:
Degree:
BA, BBA, BBA/BMS, BBI, BCA, BCom, BCS, BDES, BE-Comp/IT, BEd, BE-Other, BFA, BFM, BIS, BIT, BMS, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other, CA, CS, DCA, DCS, DE-Comp/IT, DE-Other, Diploma, ICWA, LLB, MA, MBA, MBBS, MCA, MCM, MCom, MCS, ME-Comp/IT, ME-Other, MIS, MIT, MMS, MSc-Comp/IT, MS-Comp/IT, MSc-Other, MS-Other, MTech-Comp/IT, MTech-Other, PGDM, PG-Other, PhD-Comp/IT, PhD-Other, UG-Other
Company Description
Our Client is is an AI-first technology company combining product innovation with enterprise consulting and engineering. Guided by curiosity, creativity, and innovation, We help enterprises design, deploy, govern, and scale AI across business-critical functions, connecting business ambition with intelligent execution and measurable value. With a diverse global team across North America (USA, Canada, and Mexico), EMEA, and APAC, We support over 45 global customers in their strategic transformation initiatives. Its products and services bring together enterprise-grade AI innovation and deep expertise in enterprise planning, next-generation architecture, data and analytics, and cloud technologies.
Job Description
• Bachelor’s degree in Computer Science, Computer Engineering or Electrical
Engineering and/or applied relevant experience in technology, or related fields.
• 8+ years of professional experience
• 5+ years of experience working with Salesforce core ecosystem components,
including Service Cloud and Order Management/Servicing.
• 5+ years of experience developing, unit testing, deploying, and troubleshooting
Apex code.
• Demonstrated expertise integrating with RESTful APIs, including designing
resilient client integrations and handling schema evolution, failures, and
performance concerns.
• Experience with Conversational AI platforms like AgentForce, [24]7.ai, Kore.ai, or
Amazon Lex is preferred.
• Demonstrated expertise in architecting and evolving CI/CD pipelines, applying
Continuous Delivery best practices to improve reliability, speed, and quality of
software delivery.
• Experience with Agile frameworks such as Scrum or Kanban, including applying
principles to deliver high-quality software in iterative cycles.
• Experience participating in on-call support rotations, using operational insights
to drive improvements in application design, monitoring, and resiliency to
minimize future support burden.
• Demonstrated ability to communicate complex technical concepts clearly and
effectively—both in writing and verbally—to a wide range of audiences.
