Job Summary
Experience:
5.00 - 7.00 Years
Industrial Type:
IT-Software/Software Services
Location:
Hyderabad
Functional Area:
IT Software - Other
Designation:
ITOM Event Management Engineer -(3 - 6 year)
Key Skills:
ITOM, Event Management Engineer
Educational Level:
Graduate/Bachelors
Job Post Date:
2026-10-13
Stream of Study:
Degree:
BE-Comp/IT, BE-Other, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other, MBA, MCA
Company Description
Our client is a global leader in Consulting, Technology and Outsourcing Business in the SW Services & Product arena. Client has impressive customers list in over 30 countries this includes some of the best known names across globe. With offices in every continent and development centres in practically every developed country, our client is known for their successful Delivery model. Our client is structured into Business Units and caters to the BFSI, Manufacturing, Infrastructure, System Integration, Retail, Engineering Services Industries/domains. Their foray into Banking Software products and Intellectual property has differentiated them from their competitors.
Job Description
Key Responsibilities
• Implementation and optimization of ServiceNow Event Management, including Event Rules, Alert Rules, Impact Mapping, and CMDB integrations.
• Design and maintain integrations with event sources (e.g., Dynatrace, Microsoft SCOM, etc.) using MID Servers, APIs, and connectors.
• Develop and refine alert correlation logic and actionable notifications to support IT operations.
• Collaborate with Incident, Problem, and Change Management teams to ensure seamless process alignment.
• Establish monitoring dashboards, KPIs, and reporting for event and alert management.
• Drive the adoption of Service Operations Workspace and enhance user experience.
• Support automation of event response using ServiceNow Orchestration and playbooks.
• Provide SME-level support, troubleshooting, and continuous improvement of the Event Management capability.
• Ensure alignment with ITOM, AIOps, and CMDB strategies for holistic IT visibility.
• Maintain documentation, including architecture diagrams, knowledge articles, and SOPs.
Required Qualifications
• 5+ years of experience in IT Operations, Event Management, or Monitoring.
• 3+ years of hands-on experience with ServiceNow Event Management.
• Strong knowledge of integrating monitoring tools (e.g., Dynatrace, SCOM) with ServiceNow.
• Solid understanding of CMDB data model and Service Mapping concepts.
• Experience with MID Server configuration and troubleshooting.
• Proficiency in ServiceNow components: Event Rules, Alert Rules, Impact Mapping, Service Operations Workspace.
• Familiarity with ITIL processes (Incident, Problem, Change, CMDB).
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
Preferred Qualifications
• ServiceNow Certified Implementation Specialist (CIS) - Event Management.
• Experience with AIOps, Predictive Intelligence, and automated remediation workflows.
• Knowledge of automation and orchestration tools (e.g., Flow Designer, IntegrationHub, PowerShell scripts).
• Experience in large-scale enterprise environments with complex IT ecosystems.
