Job Summary
Experience:
8.00 - 12.00 Years
Industrial Type:
IT-Software/Software Services
Location:
Chennai
Functional Area:
IT Software - Other
Designation:
Service Now Lead
Key Skills:
java and python
Educational Level:
Graduate/Bachelors
Job Post Date:
2026-09-19
Stream of Study:
Degree:
BCA, BE-Comp/IT, BE-Other, BIT, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other
Company Description
We’re more than simply paper, ink, and toner. We provide the supplies and services that thousands of businesses around the world need to succeed. We’re the experts in technology and conferencing equipment, cleaning products, furniture, and even breakroom items like snacks and coffee, too. (After all, innovation requires plenty of fuel!) This is a company of more than 13,000 smart, insightful experts who believe in the power of what can be and are driven to make business easier for our customers.
Job Description
Requirements
Basic Qualifications
At least 6 years’ experience with:
Acting as a Service Now Administrator / Developer
Leveraging ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge
Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA`s, views, email notifications and templates
Supporting ServiceNow Service Catalogue and Requested Items related artifacts
Implementing general settings such as incident, problem, change, and SLA
ServiceNow Discovery
CMDB (Configuration Management Database)
REST/SOAP API integration
Service Catalogue configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.)
ServiceNow Portal configuration working in Angular JS.
Flow Designer to build catalogue workflows / integrations.
Creating and updating: Order Guides, Catalogue Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps.
Agile/Scrum/SAFe methodology
At least one of the following certifications:
CSA – Certified ServiceNow Administrator
CAD – Certified Application Developer
Acting as a Service Now Administrator / Developer
Leveraging ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge
Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA`s, views, email notifications and templates
Supporting ServiceNow Service Catalogue and Requested Items related artifacts
Implementing general settings such as incident, problem, change, and SLA
Service Catalogue configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.)
ServiceNow Portal configuration working in Angular JS.
Flow Designer to build catalogue workflows / integrations.
Creating and updating: Order Guides, Catalogue Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps.
Following Agile/Scrum/SAFe methodology
Automation & Integration
Implementing, updating, and managing ServiceNow Discovery
Integrating third party systems with CMDB (Configuration Management Database)
Implementing REST/SOAP API integration
Leveraging Flow Designer to build catalogue workflows / integrations
Monitoring & Optimization
Monitor ServiceNow performance metrics, health scan scorecard and proactively improve performance, supportability, maintainability, security, and user experience
Security & Compliance
Manage user roles, access controls, and authentication mechanisms
Ensure compliance with data governance policies and audit requirements through secure logging practices.
Collaboration & Leadership
Partner with ServiceNow stakeholders such as Human Resources, Incident Management, RRR, and others
Conduct knowledge-sharing sessions and mentor junior team members on best practices.
Continuous Improvement
Stay current with latest features, releases, and ecosystem tools.
Contribute to the evolution of ServiceNow standards and best practices
