Job Summary
Experience:
9.00 - 15.00 Years
Industrial Type:
IT-Software/Software Services
Location:
Chennai
Functional Area:
IT Software - Application Programming / Maintenance
Designation:
Application Runbook Administrator
Key Skills:
Application runbook,power-using cutover,IT Resilence
Educational Level:
Graduate/Bachelors
Job Post Date:
2026-09-05
Stream of Study:
Computer Science/IT
Degree:
BA, BBA, BBA/BMS, BBI, BCA, BCom, BCS, BDES, BE-Comp/IT, BEd, BE-Other, BFA, BFM, BIS, BIT, BMS, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other, CA, CS, DCA, DCS, DE-Comp/IT, DE-Other
Company Description
Our client is highly certified and has in-depth knowledge of best-in-class OEMs and ISVs, giving them the flexibility to specify the best technology to drive business initiatives. They provide application-focused solutions, project management and implementation services led by senior-level delivery consultants. They have the technical expertise and professional and managed services know-how to accelerate each client’s success, whether it’s time to market, cost and efficiency initiatives, or implementation of specific projects.
They are regularly cited in analyst and independent journals and are recognized perennially as an exceptional business partner by technology companies including HPE, Oracle, Cisco, IBM and VMware. In addition,their partner relationships span a broader IT landscape, allowing them to position the best solution given all variables for their clients’ projects and environments.
With global headquarters in Toronto, ON and U.S. headquarters in New York, NY, our client has a geographical footprint in more than 20 locations throughout North America and the U.K., with four wholly owned data centers and, through strategic partnerships, more than 40 colocation centers around the world. Their team of more than 500 highly-skilled professionals, working alongside the industry’s best technology partners, is trained to use technology to optimize client investment in human and capital resources.
Job Description
Key Responsibilities
The Application Runbook Administrator owns day-to-day Cutover administration and enables
delivery teams to produce high-quality runbooks that are ready for controlled execution.
? Administer Cutover workspaces, runbook templates, user access/roles, and configuration in
alignment with Synchrony policies.
? Build and maintain standardized runbook templates (e.g., DR test, migration events)
including phase structure, task types, and required metadata.
? Partner with application and platform teams to capture end-to-end cutover steps,
dependencies, owners, prerequisites, validation checks, and rollback procedures.
? Ensure runbooks meet governance standards: completeness, naming conventions, task
clarity, time estimates, sequencing, and required approvals.
? Coordinate cutover readiness reviews and dry runs; confirm execution owners,
communications plan, and validation criteria are in place.
? Lead or facilitate runbook execution in Cutover: launch events, manage task progression,
monitor blockers, maintain real-time status, and ensure timely escalations.
? Integrate Cutover usage with broader release/change processes (e.g., change records,
release calendars, maintenance windows) and maintain traceability for audits.
? Manage Cutover reporting and dashboards: runbook status, completion metrics, cycle time,
missed steps, and post-event outcomes.
? Maintain runbook documentation and knowledge articles; provide training and coaching for
new teams adopting Cutover.
? Drive continuous improvement via post-implementation reviews (PIRs), lessons learned, and
template/process enhancements.
1) Intake: Receive request for a new/updated runbook and confirm scope, timeline, and
stakeholders.
2) Build: Draft or update runbook in Cutover using approved templates and required controls.
3) Review: Conduct readiness review with owners; ensure validations, communications, and
rollback are defined.
4) Execute: Facilitate the event; track progress, handle escalations, and provide leadership
updates.
5) Close: Capture results, evidence, and lessons learned; update templates and artifacts.
