Job Summary
Experience:
6.00 - 10.00 Years
Industrial Type:
IT-Software/Software Services
Location:
Chennai
Functional Area:
IT Software - Other
Designation:
ServiceNow ITOM - Sr. Operations Executive
Key Skills:
service now
Educational Level:
Graduate/Bachelors
Job Post Date:
18-Jul-2026
Stream of Study:
Degree:
BE-Comp/IT, BE-Other, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other, MBA, MCA
Company Description
Our client is a global leader in Consulting, Technology and Outsourcing Business in the SW Services & Product arena. Client has impressive customers list in over 30 countries this includes some of the best known names across globe. With offices in every continent and development centres in practically every developed country, our client is known for their successful Delivery model. Our client is structured into Business Units and caters to the BFSI, Manufacturing, Infrastructure, System Integration, Retail, Engineering Services Industries/domains. Their foray into Banking Software products and Intellectual property has differentiated them from their competitors.
Job Description
Responsibilities:
?Administer and configure ServiceNow platform including GRC modules
?Perform DevOps activities including code deployment across environments
?Develop and implement fixes for production defects
?Monitor and manage ServiceNow integrations with external systems
?Resolve ServiceNow incidents and provide root cause analysis
?Maintain user roles, permissions, and platform stability
?Support audits and compliance reporting
?Ensure smooth platform upgrades and patches
?Automate operational tasks for efficiency
?Maintain operational documentation and runbooks
Qualifications:
?Minimum 5 yrs of ServiceNow administration experience
?Minimum 2 yrs of hands-on experience with ServiceNow GRC modules
?Certification: CSA mandatory, GRC: Integrated Risk Management (IRM) Fundamentals, GRC: Integrated Risk Management (IRM) Implementation
?Experience in ServiceNow support and maintenance, including incident resolution
?Proven experience with code deployments, integration monitoring, and defect fixes
?Strong understanding of governance, risk management, and compliance processes
?Familiarity with ITIL processes and change management
?Knowledge of ServiceNow scripting (JavaScript, GlideAPI) is a plus.
