Job Summary
Experience:
6.00 - 10.00 Years
Industrial Type:
IT-Software/Software Services
Location:
Chennai
Functional Area:
IT Software - Other
Designation:
Agile Coach
Key Skills:
Agile Coach
Educational Level:
Graduate/Bachelors
Job Post Date:
17-Jul-2026
Stream of Study:
Degree:
BCA, BE-Comp/IT, BE-Other, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other
Company Description
We’re more than simply paper, ink, and toner. We provide the supplies and services that thousands of businesses around the world need to succeed. We’re the experts in technology and conferencing equipment, cleaning products, furniture, and even breakroom items like snacks and coffee, too. (After all, innovation requires plenty of fuel!) This is a company of more than 13,000 smart, insightful experts who believe in the power of what can be and are driven to make business easier for our customers.
Job Description
We are seeking a certified Scrum Master to lead and serve Agile teams in the GCC, facilitating the delivery of high-value outcomes through Scrum and SAFe practices, continuous improvement, and team empowerment. The Scrum Master facilitates ceremonies, removes impediments, coaches team members and Product Owners, and drives meaningful delivery metrics using tools such as Jira and EazyBI. This role supports 1–3 teams across India and US time zones and is increasingly expected to provide team-level Agile coaching to raise delivery maturity — a deliberate first step on the path toward an Agile Team Coach role.
Duties & Responsibilities
Facilitating
• Facilitate all Scrum ceremonies — Team Sync, Sprint Planning, Refinement, Sprint Review / Demo, and Retrospective — ensuring purpose, participation, and clear outcomes.
• Lead PI Planning, iteration reviews, and cross-team syncs in SAFe environments.
• Remove impediments and shield the team from disruption so it can deliver predictably.
Coaching & Teaching
• Guide teams through Agile adoption and maturity using observation, feedback, and coaching conversations.
• Coach Product Owners and team members on backlog management, team dynamics, and Agile principles.
• Deliver lightweight workshops on Scrum, Kanban, SAFe ceremonies, and the Lean-Agile mindset.
Agile Metrics & Tooling
• Define and track Agile metrics such as velocity, predictability, cycle time, and flow efficiency.
• Use Jira and EazyBI to build dashboards that give the team and leadership visibility into delivery health.
• Ensure metrics are used constructively to support team growth — not for performance policing.
People Leadership
• Individual contributor role with no direct reports.
• Mentors junior Scrum Masters and team members in Agile methodologies, and may act as a lead across 1–3 teams.
Basic Qualifications
• Certified Scrum Master (CSM) or equivalent Agile certification.
• 6–10 years in Agile environments, with at least 3 years facilitating Scrum for 1–3 teams.
• Proven experience with Agile practices, patterns, and techniques.
• Jira administration with significant metrics and JQL experience.
• AI prompt experience and general curiosity to learn generative AI and related Technologies
• Understanding and experience helping teams with adapting their ways of working to new processes, collaboration patterns and new technologies
Preferred Qualifications
• Advanced Certified Scrum Master (A-CSM), CSP, or SAFe Scrum Master (SSM / SASM).
• ICAgile (ICP-ACC / ICP-ATF) certification — supports the Agile Team Coach growth path.
• Experience in large-scale Agile frameworks such as SAFe or LeSS.
• Dashboarding with related toolchains including, Jira Cloud and Anatlytics, EazyBI, Power BI a plus
