Job Summary
Experience:
12.00 - 15.00 Years
Industrial Type:
IT-Hardware & Networking
Location:
Gurgaon
Functional Area:
IT Software - Network Administration / Security
Designation:
Genesys Customer Solution Design Specialist Gurgaon
Key Skills:
Genesys CC, Design
Educational Level:
Graduate/Bachelors
Job Post Date:
2025-10-06 15:23:22
Stream of Study:
Degree:
BA, BBA, BBA/BMS, BBI, BCA, BCom, BCS, BDES, BE-Comp/IT, BEd, BE-Other, BFA, BFM, BIS, BIT, BMS, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other
Company Description
Our Client is a leading FTSE Company with a profitable turnover of more than 20 billion pounds. They are the world`s most established communications company, employing around 100,000 people in 170 countries around the world.
Their principal activities include:
- Networked IT services globally
- Local, national and international telecommunications services
- Broadband and internet products and services
- Converged fixed/mobile products and services
They are known globally as a major technology player - pioneering the digital advances that are shaping and driving the information age,helping people create, collaborate and communicate better than ever before.
Specialties: Telephony, Networking, Cloud Services, Unified Communications
Job Description
Requirements
• 12+ years of experience and distinct knowledge in the area of CCaaS solutions, must have expertise in Genesys Cloud Contact,. Genesys Cloud + WEM Skills or Genesys Cloud + SBC Skills Alternatively for example Cisco Webex CC E or/and Cisco WebEx CC or/and Amazon Connect, Nice InContact, Five9, or similar experience is highly appreciated.
• Good exposure and senior level experience on Genesys or any CCaaS solution design and delivery.
• At least 2-3 years in an equivalent role as Solution Architect or Consultant for Communication & Collaboration or comparable IT area.
• Master`s degree and more than 12 years of professional experience in the field of communication or CCaaS/IT-services
• Good customer profile with strong communication and negotiation skills
• Strong presentation and demo skills, also to be able to conduct customer workshops
• Good ability to work in a team, and experienced in working with international teams is very helpful
• Very good control on English as business communication language
• Able to deliver significant stakeholder influence to resolve problems. Expected to give technical guidance to others to help resolve issues outside of the domain of the role.
• Provides thought leadership to senior internal stakeholders and customers regarding the overall future platform and/or customer solutions.
• Acts as a point of contact for technical expertise to advise senior stakeholders, internal and external.
