Job Summary
Experience:
7.00 - 10.00 Years
Industrial Type:
IT-Software/Software Services
Location:
Chennai
Functional Area:
IT Software - Application Programming / Maintenance
Designation:
G4 - Lead Salesforce Developer – Service Cloud
Key Skills:
Salesforce Developer
Educational Level:
Graduate/Bachelors
Job Post Date:
2026-06-01 09:13:56
Stream of Study:
Degree:
BCA, BE-Comp/IT, BE-Other, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other, MCA, ME-Comp/IT, ME-Other, MIS, MIT, MSc-Comp/IT, MS-Comp/IT, MSc-Other, MS-Other, MTech-Comp/IT, MTech-Other
Company Description
We’re more than simply paper, ink, and toner. We provide the supplies and services that thousands of businesses around the world need to succeed. We’re the experts in technology and conferencing equipment, cleaning products, furniture, and even breakroom items like snacks and coffee, too. (After all, innovation requires plenty of fuel!) This is a company of more than 13,000 smart, insightful experts who believe in the power of what can be and are driven to make business easier for our customers.
Job Description
Basic Qualifications
• Bachelor`s degree in computer science, Information Systems, Engineering, or a related field
• 7+ years of hands-on Salesforce development experience, including demonstrated leadership or lead ownership
• Strong expertise in Apex, Lightning Web Components (LWC), Flows, and declarative automation tools
• Advanced proficiency in SOQL, including query optimization, complex queries, and performance tuning
• Proven experience managing Salesforce release cycles and driving feature adoption
• Solid understanding of Salesforce security architecture, including profiles, permission sets, and sharing models
• Hands-on experience with API integrations (REST/SOAP) and event-driven architectures
• Strong knowledge of platform performance optimization, scalability, and governor limits
• Experience driving technical debt reduction and platform modernization initiatives
• Demonstrated ability to lead, mentor, and manage multiple priorities in an Agile environment
• Excellent communication, collaboration, and problem-solving skills
Required Certifications
• Salesforce Certified Platform Administrator OR Salesforce Certified Platform App Builder
• Salesforce Certified Platform Developer I
• Salesforce Certified Service Cloud Consultant
Years of Experience
7+ Yrs. Salesforce with Apex, LWC and Flows
3+ Yrs. Service Cloud
3+ Yrs. API Integrations
Duties & Responsibilities
• Partner with Solution Architects and Service Cloud stakeholders to design scalable, customer-centric solutions
• Translate Service Cloud capabilities (Case Management, Omni-Channel, CTI, Knowledge, Entitlements, SLAs) into detailed technical implementation plans
• Hands-on Developer to lead end-to-end delivery for distributed Salesforce development teams, ensuring alignment with platform best practices
• Own technical design decisions across Apex, LWC, Flows, integrations, and Service Cloud configurations within architectural guardrails
• Drive implementation of key Service Cloud capabilities, including Omni-Channel routing, case lifecycle management, and automation frameworks
• Mentor developers on Service Cloud design patterns, automation strategies (Flow vs. Apex), and performance optimization
• Enforce engineering excellence through code reviews, design validations, and adherence to scalability, quality, and governance standards
• Coordinate cross-team development activities, remove blockers, and ensure consistent sprint execution in Agile environments
• Communicate delivery progress, risks, dependencies, and technical trade-offs to stakeholders and leadership
• Collaborate with Product and business teams in backlog grooming, solution design discussions, and demos
• Ensure platform stability through proactive monitoring, incident resolution, root cause analysis, and continuous improvement
• Partner with DevOps teams to support CI/CD pipelines, release management, and environment strategies
