Job Details

Technical Consultant
Professional Services
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Job Title: Technical Consultant
Department: Professional Services
Location: Jordan or Bangalore (Hybrid)
Reports To: Technical Lead

Hybrid Working Model with two mandated days working from office


Job Purpose
We are seeking a highly motivated and skilled Technical Consultant to join our Professional Services team. You will be responsible for delivering high-quality software for Digital & Cards Solution to our banking and financial services customers across global markets. As a Technical Consultant, you will take ownership of the technical aspects of customer projects, ensuring successful installation, integration, and support of product suite.

Key Responsibilities
Project Planning & Design
• Develop detailed implementation, migration, and testing plans in alignment with customer requirements and best practices.
• Support solution design discussions by providing technical insights and identifying potential integration points and risks.
Implementation & Configuration
• Perform the installation and configuration of Client software.
• Collaborate with Architects and Technical Integrators to deploy tailored solutions that meet specific business and technical needs.
Business Requirements Implementation
• Translate functional requirements into technical implementation tasks, ensuring accurate and timely delivery of all solution components.
• Assist in the customization and parameterization of the platform with development team to suit customer needs.

Testing & Certification
• Conduct system integration testing (SIT) and support user acceptance testing (UAT) in collaboration with customer teams.
• Assist clients in completing EFT Switch certification, ensuring compliance with relevant standards and interfaces.

Troubleshooting & Issue Resolution
• Identify and troubleshoot technical issues during and after implementation.
• Work with the Client`s Customer Support team to resolve escalated incidents and provide timely resolutions and root cause analysis.

Customer Engagement & Training
• Deliver end-user training sessions, system walkthroughs, and knowledge transfers to client IT and business teams.
• Provide post-go-live support and assist in smooth transition to production operations.

UAT Support
• Coordinate with customer business and QA teams during User Acceptance Testing. Monitor UAT activities, assist with defect triaging and resolution, and ensure all critical issues are addressed in a timely manner.
• Validate that the system meets agreed functional and technical requirements prior to sign-off.

Production Go-Live Activities
• Prepare production environments by conducting pre-go-live readiness checks.
• Participate in cutover planning, final data migration, and configuration validation.
• Support the execution of go-live events, monitor system behaviour, and resolve any immediate post-launch issues.
• Ensure stability of the system in production during the post-production period and closely coordinate with Support and internal stakeholders.

Handover to Client
• Prepare and deliver a comprehensive handover package including all system configuration details, user manuals, technical documentation, and operational guidelines.
• Conduct knowledge transfer sessions for client IT and operations teams.
• Formally transition the project to the Customer Support team with complete documentation and issue resolution summaries.

Documentation & Handover
• Create and maintain comprehensive documentation, including installation guides, configuration records, operational procedures, and technical handover reports for Customer Support teams.

Critical Competencies
Communication Skills:
• Strong verbal and written communication skills, including the ability to produce high-quality documentation and deliver impactful presentations. Ability to facilitate discussions and resolve conflicts or divergent stakeholder expectations during meetings.

Technical Proficiency:
• Solid understanding of IT infrastructure, including operating systems (Windows, UNIX), databases (Oracle), and networking basics.
• Familiarity with scripting languages (e.g., Shell, PowerShell, or equivalent) and file processing for task automation.
• Proficiency in industry-standard tools such as Microsoft Visio, Excel, Word, PowerPoint, and ticketing systems (e.g., JIRA, ServiceNow).

Agile Methodology:
• Familiarity with agile development methodologies and experience working in an agile environment.

Domain Knowledge
• Good understanding of banking operations, digital banking channels, payment systems, and self-service banking platforms.
• Experience with multi-phase, multi-tier project delivery models, involving diverse stakeholders (e.g., clients, third parties, internal teams).
• Ability to work under pressure and adapt in fast-paced, high-stakes environments.
• Banking Product Knowledge:?Thorough understanding of suite of products and implementation methodology.
• Banking Knowledge: Good knowledge of banking concepts, self-service banking, accounting procedures, and banking operations.

Qualifications and Experience
• Engineering degree or Postgraduate diploma with an IT background.
• 2-5 years hands-on experience with banking related projects ideally with a successful track record in customer-facing situations.
• Basic knowledge of networking and database concepts, and good programming knowledge.

Success Metrics
• On-time delivery: Deliver projects on time as per project timelines.
• Quality Assurance: ensure full testing coverage & following best practices for defects management
• Mentorship: Provide mentorship to junior technical consultant
• Customer Satisfaction: High levels of customer satisfaction and positive feedback.
• Project Success: Successful implementation of Client`s solutions (SW installation & configuration) as per agreed scope

Equal Opportunity Statement:
Our Client is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.