Job Details

We are looking for a Customer Success Exec to own day-to-day customer interactions across major enterprise deployments and act as the primary point of contact for all tech issues that may arise after implementation.The candidate would be a key player in ensuring customer satisfaction by providing first level assistance and resolution to technical issues related to the company`s products. This role involves troubleshooting and diagnosing product problems, offering solutions, and guiding customers through fixes.You will work closely with enterprise customers to manage communications, coordinate internal teams, track milestones, resolve blockers, and ensure customers see value
Act as the connective layer between the customer and internal teams.
• Coordinate with product and engineering on bug reports, enhancements, feature clarifications, integrations, and release dependencies.
• Partner with support and operations teams to resolve issues quickly and keep the customer informed throughout the process.
• Ensure customers are deriving measurable value from platform and modules.
• Identify risks to customer satisfaction or account health and proactively address them.
• Maintain strong account hygiene through documentation, follow-up discipline, and structured reporting.
• Maintain clear records of decisions, action items, deployment trackers, meeting notes, and escalation status.
• Run escalation handling with calm, ownership, and urgency.
• Ensure the right issues are raised to the right internal owners without drama or delay.
• He would assist end users with issues in the clients products and services. He would pass the customer`s problems to the appropriate development and engineering teams. He would also provide updates to the end user and keep them informed about the status.