Job Summary
Experience:
3.00 - 8.00 Years
Industrial Type:
Telcom/ISP
Location:
Pune
Functional Area:
IT Software - Network Administration / Security
Designation:
Product Support Engineer
Key Skills:
Network,Linux,Support
Educational Level:
Graduate/Bachelors
Job Post Date:
2025-11-18 11:12:49
Stream of Study:
Degree:
BCA, BCS, BE-Comp/IT, BE-Other, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other, MCA, MCS, ME-Comp/IT, ME-Other, MSc-Comp/IT, MSc-Other, MTech-Comp/IT, MTech-Other
Company Description
Client Company Profile: Our client is a global information technology company founded in 1965 with its headquarters in Kista, Sweden . It provides real-time operating systems and consulting services. company, empowers mobile operators to manage and monetize encrypted traffic. Based on the industry’s most scalable NFV platform, our solutions alleviate RAN congestion, create new revenue opportunities and unify data from visualized applications. The company provides solutions for mobile video traffic management, cloud data management and 5G Data Management. The company’s global customer base consists of over 40 of the largest communication service providers including AT&T, Du, KDDI, Orange, Rogers, Sprint, Telus, T-Mobile, Telefonica, Telstra, Vodafone and Zain. They have office locations all over the world in Berlin, Russia, North Ireland etc. & in India at Pune & Hyderabad.
Job Description
Key Responsibilities:
Follow system support guidelines and prioritize faults to meet SLAs.
Investigate/reproduce system/network issues.
Lead Root Cause Analysis reports post-event.
Execute system configuration changes within given access rights and approval.
Handle and clear assigned Trouble Tickets.
Provide technical expertise and assist in documentation.
Participate in technical discussions to improve network performance.
Handle second-level service problem restoration and emergencies.
Analyze traffic, tune solutions, and present results to customers/account managers.
Create knowledge base articles and develop feedback mechanisms.
Collaborate with other Technical Support Engineers and share best practices.
Essential Skills/Qualifications:
Telecom support experience preferred; product support experience is a plus.
Scientific degree with 2-8 years of technical support experience in software/telecom.
Strong Unix/Linux administration and troubleshooting skills.
Expertise in TCP/IP, networking (OSI layers 2-7), and network analysis (Wireshark, tcpdump, etc.).
Linux System Administration/DevOps with deployment and automation emphasis.
Experience with SQL, RDBMS, LDAP, Public/Private Clouds, and Virtualization (AWS, OpenStack, VMWare).
Understanding of CI/CD, Ansible, Jenkins, and DevOps concepts.
Excellent communication and interpersonal skills with a problem-solving mindset.
