Job Summary
Experience:
9.00 - 15.00 Years
Industrial Type:
IT-Software/Software Services
Location:
Chennai
Functional Area:
IT Software - DBA / Datawarehousing
Designation:
Senior Lead - Salesforce Agentforce
Key Skills:
Salesforce Developer
Educational Level:
Graduate/Bachelors
Job Post Date:
2026-02-18 17:29:16
Stream of Study:
Degree:
BCA, BE-Comp/IT, BE-Other, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other, MCA, ME-Comp/IT, ME-Other, MIS, MIT, MSc-Comp/IT, MS-Comp/IT, MSc-Other, MS-Other, MTech-Comp/IT, MTech-Other
Company Description
We’re more than simply paper, ink, and toner. We provide the supplies and services that thousands of businesses around the world need to succeed. We’re the experts in technology and conferencing equipment, cleaning products, furniture, and even breakroom items like snacks and coffee, too. (After all, innovation requires plenty of fuel!) This is a company of more than 13,000 smart, insightful experts who believe in the power of what can be and are driven to make business easier for our customers.
Job Description
Role summary:
We are seeking a highly skilled Salesforce Agentforce Developer with deep Salesforce platform expertise and a focus on delivering AI-driven business outcomes. The ideal candidate will build scalable and efficient Salesforce solutions that integrate Agentforce Standard and Custom Agents with Salesforce Data Cloud to enable intelligent, data-driven automation. This role emphasizes the practical application of predictive analytics, generative capabilities, and agent-based workflows to transform sales and service processes while maintaining strong platform governance and scalability.
This role requires strong hands-on technical development skills, alongside the ability to integrate AI-enhanced features to redefine the sales and service lifecycle.
Duties & Responsibilities
Develop, integrate, and maintain Agentforce Standard and Custom Agents and Data Cloud–powered experiences (data ingestion, harmonization, and activation as needed), along with Flows, Apex classes, triggers, Lightning Web Components (LWC), Visualforce pages, and declarative configurations while leveraging AI capabilities.
Integrate AI-driven workflows to optimize processes and enhance decision-making.
Participate in design reviews and provide input on technical architecture and solution design, incorporating AI technologies for scalable solutions.
Collaborate with Product Owners, Product Managers, Architects, and QA to refine user stories and deliver functional software with AI enhancements in iterative sprints.
Ensure work quality through peer reviews, unit testing, functional testing, and adoption of AI-assisted code build and review tools for secure and optimized solutions.
Troubleshoot and resolve production issues, including performance bottlenecks, integration failures, and AI-related errors, ensuring stable system operations.
Maintain and enhance integrations with external systems using REST/SOAP APIs, Platform Events, and middleware tools, incorporating AI automation.
Document technical solutions, AI use cases, and integration of workflows, maintaining a system knowledge base for team onboarding and support.
Basic Qualifications
Education: Bachelor`s degree in Computer Science, Information Technology, Engineering, or related field.
5+ years of hands-on Salesforce development experience (Sales Cloud and Service Cloud).
Proficiency in Agentforce, Flows, Apex, LWC, SOQL, SOSL, and Salesforce configuration, with the ability to incorporate AI-powered capabilities into automation workflows.
Enthusiastic about AI, with a passion for learning and implementing AI solutions to enhance development processes and business outcomes.
Familiarity with Salesforce integration patterns and API development, leveraging AI frameworks to improve data synchronization and automation.
Understanding of Salesforce security model (profiles, permission sets, sharing rules) and ability to evaluate AI features for security impact.
Agile/Scrum experience in a collaborative team environment, with the ability to prioritize and deliver AI-focused user stories and features.
Salesforce certifications: Agentforce, Platform App Builder, Platform Developer I and II, and Admin.
Knowledge of enterprise architecture principles and scalable design patterns, including those involving AI-based solutions.
Ability to mentor junior developers, including training on AI integration and best practices for implementing AI-driven workflows.
Experience with performance tuning and governor limit optimization, incorporating AI-based tools to monitor and improve system efficiency.
