Job Details

The Senior Manager – Operations & Projects, will sit at the intersection of strategy, execution, and compliance — responsible for keeping the organisation running efficiently while scaling securely.
Will oversee operational systems, project delivery, audits, support operations, and deployment frameworks. Will also play a key role in ensuring business continuity, enterprise client success, and operational resilience. This is a leadership role for someone who enjoys solving complex problems, building scalable systems, and leading from the front.
Build, manage, and continuously improve cross-functional processes across delivery, client support, and compliance operations.
? Define and monitor key operational metrics — efficiency, SLAs, and quality benchmarks.
? Lead vendor and partner coordination for infrastructure, support tools, and operational dependencies.
Project Management
? Own end-to-end project planning and execution for internal and client-facing deployments.
? Establish standardised project tracking, reporting, and risk management frameworks.
? Align resources, timelines, and budgets across multiple active projects to ensure seamless coordination and effective project management.
? Drive post-project reviews to ensure that learnings are translated into continuous improvement.
? Support certification programs (SOC 2, ISO, CERT-IN, GDPR readiness).
? Ensure operational documentation, logs, and data handling meet compliance requirements.
Collaborate with engineering to oversee secure deployment practices and ensure effective DevOps coordination.
? Implement change management and deployment approval processes.
? Strengthen data governance, access control, and infrastructure auditability.
? Collaborate with tech and compliance teams to maintain uptime, performance, and security SLAs across deployments.