Job Details

Core Responsibilities
Platform Strategy & Governance
• Manage the UK and Swiss Firm’s platform portfolio—cloud and on-prem (IaaS, PaaS, SaaS)—covering service
health, security posture, lifecycle, change and compliance.
• Define and maintain the platform operating model, including SLOs/SLAs/KPIs, error budgets, on-call approach and reporting.
• Ensure the continued adherence to technology standards and design guardrails within Platform Engineering
(landing zones, regions, tagging, backup/DR tiers).
• Contribute to and coordinate the move from on-prem to the target cloud platform in partnership with the
transformation team.

Reliability Operations & Service Management
• Coordinate major-incident response and drive problem resolution activities, ensuring PIR actions are completed and recurrences prevented.
• Ensure observability tooling and practices are consistently applied and support the adoption of AIOps for early detection and automated remediation.
• Govern change, release and service-acceptance processes, ensuring every new service or feature transitions
cleanly into BAU operations.

Platform Engineering & Delivery Enablement
• Manage and prioritise Platform/DevOps intake, backlogs and sequencing across teams and service owners.
• Improve CI/CD and deployment practices by removing bottlenecks, supporting progressive delivery/feature
flagging, and standardising rollback and readiness checks.

Security, Compliance & Continuity
• Apply and maintain security baselines and hardening standards for cloud, on-prem and SaaS environments;
operate vulnerability management and patching pipelines with posture dashboards.
• Ensure policy and regulatory obligations e.g. CE+ etc. are met using automated evidence; support the BCP/DR processes including immutable backups, cross-region replication and regular test cycles.

Commercials, Vendors & Asset/Cost Lifecycle
• Manage vendors/MSPs and outsourced teams, tracking performance against SLAs/OLAs through scorecards,
service management reporting and service reviews.
• Work with Finance on CAPEX/OPEX planning and consumption/capacity forecasting; re-forecast as required and
collaborate with FinOps on chargeback and cost-optimisation reporting.
• Govern the asset and service lifecycle from adoption to retirement in line with global standards and policies.

Skills, Experience & Qualifications
Essential

• Experience managing platform operations in regulated environments, ensuring controls are implemented,
monitored, audit-ready and supported by regularly tested disaster-recovery processes.
• Skilled in applying ITIL 4 practices, including managing major incidents, contributing to problem
investigations and improvements, coordinating change activity, and maintaining SLO/SLI and error-budget
adherence.
• Hands-on experience supporting Azure environments at scale, including landing zones, identity/RBAC,
networking, storage, PaaS and container platforms, using Infrastructure-as-Code approaches.
• Practical experience configuring and maintaining CI/CD pipelines (e.g., Azure DevOps), supporting build
and release processes, using feature flags/canary deployments and ensuring reliable rollback mechanisms.
• Experience operating security and continuity controls including vulnerability and patch cycles,
least-privilege/RBAC enforcement, backup operation validation and support for defined RTO/RPO targets.
• Skilled in managing MSP and SaaS vendors, monitoring SLAs/OLAs, contributing to service reviews and
scorecards, and supporting cloud cost optimisation through forecasting, analysing consumption and using
commitment models.
• Familiarity with ITSM tooling such as ServiceNow/Jira, including incident/change governance, request
workflows and contributing to accurate CMDB/service mapping for impact-based change analysis.
• Experience collaborating across distributed teams, coordinating activities across time zones, sharing
knowledge, and communicating effectively with stakeholders, service owners and senior leaders.

Key Competencies
• Customer-Centric Approach: Passionate about delivering outstanding service experiences and exceeding user
expectations.
• Analytical Thinking: Capable of interpreting complex data to drive decisions and improvements.
• Collaboration: Able to build strong partnerships across teams, service providers, and end users.
• Adaptability: Comfortable navigating a dynamic, fast-paced environment and responding to changing priorities.
• Leadership: Skilled at motivating and managing teams to achieve high standards of service delivery.