Job Summary
Experience:
1.00 - 2.00 Years
Industrial Type:
IT-Software/Software Services
Location:
Pune
Functional Area:
IT Software - Client Server
Designation:
Application Support Engineer
Key Skills:
Support, SQL
Educational Level:
Graduate/Bachelors
Job Post Date:
2025-10-14 11:20:10
Stream of Study:
Computer Science/IT
Degree:
BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other
Company Description
Our client is a business-to-business software solutions company, based in Long Island, New York.
In 2001 the company introduced POS, a Point of Sale and Activation Tracking System customized for Telecommunication Distributors, Wholesale and Retail. Since then, RMS and WMS systems had been evolved into the most comprehensive All-In-One Cellular Management software solution in the Market today.
POS, RMS, Commission, ERP and Accounting systems has been deployed in thousand of retail stores, and has been selected by some of the largest Telecommunication and BSS Providers in the United States and Canada to manage the BSS integrated Corporate Stores POS systems. Its system is designed to handle every aspect of the business including Retail, Wholesale, Inventory Tracking, Employee Management, Quotes, Purchase Orders, RMA, Activation Tracking, Commission Processing, Accounting, Customer Relationship Management (CRM).
Job Description
Having 1-2 years of Experience (Must).
Provide technical product support & production environment support to real time product suite integrated with telecom BSS systems, to high profile, big corporates and system Integration partners.
Advantage for experience in technical support of web-based enterprise inventory management & CRM applications.
Advantage for experience and knowledge of telecom domain.
Key activities are to:
1) Provide remote product support, inclusive of technical mentoring, problem troubleshooting, and the provision of solution based on configuration parameter change or workarounds for product defects/limitations.
2) Provide production support on issues faced during day to day operations and running of system real time & batch interfaces.
3) Should have excellent customer facing & communication skill, both written and verbal.
4) Ability to handle customer expectation for issues received over email or verbally.
5) Need to update customer verbally or via email on the progress made towards resolution of an issue reported.
Role:
Technical & application support of a world class retail sales & inventory management system used by top telecommunications service providers in US, Europe & Asia.
Provide diagnostics & troubleshooting & solutions to product & production issues.
Need to work in a global team located across the globe to provide product on SLA and to meet quality standards.
Verbal and written communication with international customers.
