Job Summary
Experience:
2.00 - 4.00 Years
Industrial Type:
IT-Software/Software Services
Location:
Pune
Functional Area:
IT Software - Other
Designation:
Procurement Specialist
Key Skills:
procurement
Educational Level:
Graduate/Bachelors
Job Post Date:
2026-06-23 17:04:26
Stream of Study:
Degree:
BCom
Company Description
Established in 1984, my client has grown dramatically over the last two decades to become the leading provider of high-performance software solutions for the real estate industry. Today, they employ over 2,000 dedicated professionals working in 25 offices throughout North America, Europe, Asia, and Australia.
Throughout the real estate lifecycle, and across the entire portfolio from operations up to investors, the company provides cost-effective solutions to help the client work more efficiently, be more competitive, and grow. No matter how many properties are in the client’s portfolio, no matter where they are located, my client has the real estate management software solution that will work for them.
My client provides Software as a Service (SaaS) for its latest software platforms, so that their clients can benefit from an easier, best practices based deployment and not worry about managing applications or maintaining an IT network. SaaS allows the clients to optimize the product platform with painless upgrades, a pre-configured setup, a secure IT infrastructure, 24/7 accessibility, full business continuity, and ten secure data centers worldwide – all while reducing the overhead and capital costs.
Job Description
Job Description: Procurement Request Specialist / Case Handler
Core Responsibilities & Case Management
? Queue Evaluation: Conduct daily reviews (at least once per day) of the Salesforce Procurement Request queue to manage intake methods for sourcing assistance, vendor onboarding, and policy exceptions.
? Case Management: Review incoming Salesforce cases, open request details, and determine request types such as Sourcing Requests or Vendor Vetting.
? Project Ownership & Lifecycle Tracking: Accept and self-assign new cases to transition their status to "In Progress," and manually update cases to "Solved" once resolved.
? Stakeholder Communication: Engage directly with requestors via Salesforce to request additional details or missing documentation, executing standard 2-day follow-up protocols before closing unresponsive tickets.
? Queue Health & Routing: Identify and merge duplicate cases, manage reopened tickets, and route out-of-scope requests (e.g., Legal, SCON, Construction) to appropriate teams using standard scripts.
? Duplicate & Re-opened Case Handling: Identify and merge duplicate requests within Salesforce for accurate reporting, and manage "Reopened" cases when requesters reply to closed tickets.
? Ticket Routing: Redirect out-of-scope requests (such as SCON, Legal Support, Apex Analytix access, or Construction) to their respective support locations using established scripts.
? In-Scope Filtering: Maintain geographic boundaries by filtering and routing regional requests, ensuring Latin America cases are correctly redirected to the LATAM team lead.
? In-Scope Filtering: Maintain geographic boundaries by filtering and routing regional requests, ensuring Latin America cases are correctly redirected to the LATAM team lead.
? Cross-Functional Escalation: Escalate high-value cases (greater than $50K) and complex, non-compliant, or unusual requests to the designated Procurement Team Lead or point of contact.
Compliance & Procurement Controls
? Policy Enforcement: Validate procurement approval requests against company policies to ensure all departmental purchases treat capital responsibly and mitigate cross-functional risk.
? Software Vetting: Enforce mandatory Business Case Approval processes for all new technology and software purchases; verify completed new software forms and confirm explicit CIO/executive approval regardless of contract dollar value.
? Competitive Bid Validation: Review and validate competitive bid summaries for requests exceeding $50K (or $75K per policy guidelines) to ensure compliance with the "Three Bids and a Buy" toolkit.
? Exception Review: Evaluate business-justified policy exceptions based on spend thresholds, ensuring proper authorization from Cost Center leaders ($50K–$250K) or C-Suite executives (>$250K).
? Entity & Risk Verification: Vet proposed vendors to ensure they are registered LLCs/companies rather than individual contractors, or redirect them to authorized staffing agencies. Flag requests involving the sharing of company data or system access, and ensuring InfoSec/Whistic review and approval.
? Vendor Structure Verification: Vet proposed vendors to ensure compliance with corporate entity requirements, confirming individuals operate under an LLC/company structure or utilizing a staffing temp agency to mitigate risk.
? Data Security Coordination: Flag requests involving the sharing of company data or system access, ensuring InfoSec/Whistic review forms are provided to the requestor.
? Onboard Out-of-Policy Tracking: Identify and document non-compliant vendor activities, such as work completed prior to PO issuance or non-standard payment terms (deviating from standard Net 60).
? Trade Compliance & Sanctions Screening: Enforce segregation of duties and adhere to international trade policies by checking vendor locations against prohibited/embargoed (red) and restricted (yellow) country lists, raising denied parties screening requests when necessary.
Reporting & Data Maintenance
? Data Integrity & Formatting: Export weekly Salesforce run-rate reports, cleansing raw data, convert text fields to numbers, and clear out totals to maintain clean tracking data.
? Master Sheet Maintenance: Update the global tracking sheet weekly, manually auditing fields for email dates, resolution categories, and risk flags to present to Procurement leadership weekly (or as needed).
? Analytics & Dashboard Maintenance: Update data ranges, refresh pivot tables, and adjust filters across multiple summary charts (e.g., Cost Center Resolution dashboards) to provide accurate weekly procurement metrics.
