Job Summary
Experience:
3.00 - 8.00 Years
Industrial Type:
IT-Software/Software Services
Location:
Hyderabad
Functional Area:
IT Software - Application Programming / Maintenance
Designation:
Workforce Management
Key Skills:
Workforce Management
Educational Level:
Graduate/Bachelors
Job Post Date:
2026-02-27 16:08:26
Stream of Study:
Computer Science/IT
Degree:
BE-Comp/IT, BE-Other, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other
Company Description
ubes Opus LLC is the AI modernization company transforming legacy systems into intelligent enterprises. With 7+ years of experience across USA and India, we democratize AI through our A-B-C-D Services: AI Modernization, Business Process Automation, Cloud Adoption, and DevOps services. Serving healthcare, finance, government, and manufacturing sectors with proven results.
To be the global leader in AI-driven modernization, transforming how businesses operate through intelligent automation, cloud innovation, and data-driven decision making.
Job Description
Description:
Participate in the full lifecycle of an AMS project including, System enhancements, Support and Maintenance, in adherence to Service Level Agreements • Work on Incident Management activities like Incidence logging, Triage, Tracking and Resolution on severity basis, and Problem Management activities of Root Cause
Analysis and Error Handling.
• Participate in requirement gathering for identified changes (small and medium enhancements) based on Request for Change documents, and translate business needs into technical/functional design specifications • Work with IT Service Management (ITSM) tools like ServiceNow for Level based (L1, 2 or 3) support • Maintain and monitor data conversion assigned activities during all phases of project • Research, document, configure and test all functional elements involving rules and policies • Collaborate with the technical consultant and other project team members to ensure configuration of the functional specifications have been met – additional requirements • Collaborate with project teams and client stakeholders in a virtual environment to support project delivery • Support deployment activities including involvement in local design workshops, and hyper care related activities • Manage integration of WFM system with other systems like HR, payroll etc. • Knowledge in one or more of the following areas: Workforce Management concepts, Infor WFM, Java/J2EE, ITSM tools, RACI Matrix, RAID Log and ITIL practices.
