Job Details

Enterprise Service Management - Lead Developer
Position Details
Position Title Enterprise Service Management Lead Developer
Level E1 – Technical Lead
Total Years of Experience 10
Relevant Years of Exp 7
Primary Technologies ServiceNow, JavaScript, Azure, XML, HTML, CSS, .Net
The Enterprise Service Management Lead Developer role is expected to act as the technical lead in projects with hands-on
involvement in software architecture design, development of software applications and integrations for Enterprise Service
Management Platform. This person will be responsible for overseeing the agile development and QA team’s day to day operations
ensuring the work is completed on time and of the highest quality. They will also be able to direct team resource and find innovative
solutions to business challenges presented to the team. They will directly influence the direction of the platform capabilities that get
developed, configured, and deployed. This position must work under minimal supervision and work in coordination with multiple
teams for project execution.
Primary Job Functions
• Design, develop and implement moderate to highly complex solutions in a multi-tiered architecture.
• Work with business and project teams to devise technical alternatives.
• Develop application/enhancement support documents such as Technical Design Documents.
• Partner with project team members and other stakeholders to solve problems and deliver effective results.
• Keeps abreast of current technology and development tools related to area of expertise.
• Participate in scrum meetings to understand the project plans, requirements, collaborate with the team and stakeholders.
• Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development, and
proposed solutions.
• Plan programming projects by confirming program objective and specifications. Arrange specifications by developing logical
sequence, preparing flowcharts, and researching solutions. Documents and demonstrates solutions by developing
documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Develop code specifications by converting logical sequence and workflow into program language. Verify coding by
performing unit testing and trial runs.
• Arrange project requirements in programming sequence by analyzing requirements, preparing a workflow chart and
diagram using knowledge of computer capabilities, subject matter, programming language, and logic.
• May make employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective
actions, terminations, pay adjustments, etc.
• Meet programming standards by following production, productivity, quality, and customer-service standards; identifying
work process improvements and implementing new technology. Prepare program specifications based on documented
business requirements.
• Research and recommend system solutions by comparing advantages and disadvantages of custom development and
purchase alternatives.
• Developing system integrations and process automation within the ServiceNow instance and other Information Services
applications.
• Build REST/GraphQL/gRPC APIs using ASP.NET.
• Coordinate QA and Automated QA testing efforts to support platform development. This includes Unit and Integration
testing.
• The Lead IT Developer will mentor and provide direction to a team of developers as needed and may coordinate and
manage the work of employees by directing members of the team to meet the area’s goals as well as audit regularly to
ensure standard operating procedures are being adhered to.
• Assign solution and estimation efforts to the strengths of the developers on the team while also supporting cross training of
junior or less experienced developers
Enterprise Service Management - Lead Developer
June 2, 2026
• May assist employees in making improvements to their performance through coaching, mentoring, and administering
performance reviews.
• Demonstrated customer facing skills, with the ability to communicate effectively to business and technical audiences.
Collaborates with Solution Architects and Business Analysts to extend the capabilities of our existing system.
• Participate in design and code reviews of extensions and customizations. Participates and supports solution testing and
deployment.
• Understand the stories, features, use cases design and build appropriate solutions to meet customer needs in timely manner
with highest quality.
• Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
Required Qualifications
• Bachelor / Associates degree in Information Systems, Computer Science and/or Engineering with 8+ years of experience in
Software development and services.
• 7+ years of experience with ServiceNow as a developer and solutions architect
• 5+ years of experience supporting large enterprise implementations of ServiceNow or similar tool, including ITSM, ITBM,
ITOM and custom applications
• 3+ years of experience in people management
• 3+ years of experience in Agile software development
• 2 years of experience coordinating QA activities supporting Agile development
• Experience in multiple ServiceNow (or similar tool) implementations from scratch
• Experience in implementing from scratch solutions including integrations with external toolsets
• Expertise in Software Design, Coding Standards, Code Reviews, Best practices.
• Strong consulting, analytical, and problem-solving skills
• ITIL V3 or V4 Foundations Certified
• ServiceNow CSA Certification
Preferred Qualifications
• Experience working with web technologies (JAVA Script, XML, HTML, AJAX, CSS, and HTTP)
• Experience in Microsoft Azure or other cloud computing technology
• 5+ years of experience in Microsoft based technologies and software platforms such as C#, .NET, VB.NET, ASP.NET in Visual
Studio 2008/2010/2012/2017/2019 With .NET Framework 3.5/4.0/4.5