Job Summary
Experience:
2.00 - 3.00 Years
Industrial Type:
IT-Software/Software Services
Location:
Pune
Functional Area:
IT Software - System Programming
Designation:
Help Desk Specialist I
Key Skills:
ticket
Educational Level:
Graduate/Bachelors
Job Post Date:
2026-03-06 15:07:06
Stream of Study:
Degree:
BE-Comp/IT, BE-Other, BTech-Comp/IT, BTech-Other
Company Description
Established in 1984, my client has grown dramatically over the last two decades to become the leading provider of high-performance software solutions for the real estate industry. Today, they employ over 2,000 dedicated professionals working in 25 offices throughout North America, Europe, Asia, and Australia.
Throughout the real estate lifecycle, and across the entire portfolio from operations up to investors, the company provides cost-effective solutions to help the client work more efficiently, be more competitive, and grow. No matter how many properties are in the client’s portfolio, no matter where they are located, my client has the real estate management software solution that will work for them.
My client provides Software as a Service (SaaS) for its latest software platforms, so that their clients can benefit from an easier, best practices based deployment and not worry about managing applications or maintaining an IT network. SaaS allows the clients to optimize the product platform with painless upgrades, a pre-configured setup, a secure IT infrastructure, 24/7 accessibility, full business continuity, and ten secure data centers worldwide – all while reducing the overhead and capital costs.
Job Description
Technical Support
• Provide Level 1 support for hardware, software, network, and peripheral issues.
• Troubleshoot and resolve problems related to Windows, Android, and macOS devices.
• Assist users with Microsoft Office Suite and commonly used business applications.
• Install, configure, and maintain desktops, laptops, mobile devices, and printers.
• Manage antivirus tools and ensure system security compliance.
Ticket & Incident Management
• Respond to support requests through the ticketing tool, email, and in-person interactions.
• Document all issues, troubleshooting steps, and resolutions clearly and accurately.
• Escalate unresolved or complex issues to Level II/III support as per defined process.
• Ensure timely closure of tickets as per SLAs.
System & Equipment Maintenance
• Maintain IT inventory, equipment records, and asset tracking.
• Set up workstations, peripherals, and accessories for new and existing employees.
• Ensure office IT infrastructure and equipment meet organizational standards.
• Perform routine checks on network connectivity, hardware health, and system availability.
Customer Service & Collaboration
• Provide exceptional customer service with clear communication and a positive attitude.
• Educate users on IT best practices and basic troubleshooting when appropriate.
• Collaborate with the IT team to improve processes and enhance support efficiency.
