we take pride in being a key provider in the healthcare industry. Our client has been making a substantial impact in the healthcare sector over three decades. Our suite of products are designed to support a wide range of needs within healthcare organizations, from clinical work and administration to education and research. Notably, we`re known for being one of the largest provider of integrated perinatal healthcare IT solution in South Asia.

we`re fortunate to have a team of experts in healthcare and technology backing us. This expertise allows us to provide top-notch products and services that truly enhance patient care. We`re deeply attuned to the specific needs of our clients in the healthcare sector and understand how technology can be harnessed to streamline and improve healthcare processes.

Our experience in developing complex products, combined with our strong domain knowledge, gives us a competitive edge when it comes to delivering comprehensive and advanced solutions for the industry. What`s particularly fulfilling for us is the opportunity to create success stories with our unique products. We`ve had the privilege of working with some of the most respected names in healthcare delivery in the country, and it`s been an inspiring journey.

Senior Operations Executive

• We are looking for a bright and focused individual to lead our operations team, with a strong focus on service delivery and customer satisfaction. The candidate is expected to be a self-starter and be committed to execute the individual and team responsibilities as per the organizational goals and metrics.
• The role requires strong customer engagement skills with excellent oral and written communication.
• Excellent Coordination with the internal stakeholders like the Operations and Marketing Manager, Support Leads, Management and the Ops team members.
• Set and Achieve Targets for self and team members Set and improve Processes for achieving Delivery Efficiency.
• Understand Customer Pain Points and come up with actionable goals in consultation with the management.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Managing day to day operations of the team and handling customer escalations, Daily Reporting on Key metrics to management.
• Good Planning, Scheduling and Organizations skills.
• Create Winning Teams
• Marketing Skills/ Digital Marketing Skills will be an added advantage Good Persuasion skills
Experience: 3+ years in customer facing role .
Language: Tamil, English , (Hindi), Any additional language is a plus