Our client is the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. They develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Their expert family of brands creates substantially more value for candidates and clients across 80 countries and territories and has done for 70 years. In 2018, Our client was named one of the World`s Most Ethical Companies for the ninth year and one of Fortune`s Most Admired Companies for the sixteenth year, confirming their position as the most trusted and admired brand in the industry.

Our client is looking for Front Office Functional Analyst who will be responsible for:

- Act as an in-house functional SME for The Global Technology Team in Recruitment Sales &
Delivery Function.
- Collaborating with stakeholders, including business users and other functional SMEs, to gather
and document detailed functional requirements.
- Analyzing business processes and workflows to identify opportunities for improvement.
- Creating clear and comprehensive documentation, including business requirements documents,
functional specifications, and use cases. Also responsible for maintaining up-to-date
documentation throughout the project lifecycle.
- Ensuring user stories are well-defined and understood by the development team. Refining user
stories and acceptance criteria in collaboration with the various stakeholders.
- Serving as a liaison between business stakeholders and the development team to ensure clear
communication and understanding of requirements.
- Working with technical teams to ensure that system designs align with functional requirements
and business goals.
- Developing test plans and cases to ensure solutions meet the functional requirements. Actively
participating in user acceptance testing.
- Providing support to end-users during and after implementations, troubleshooting issues and
providing solutions.
- Analyzing data to support business decisions and identify trends or patterns.
- Identifying opportunities for process improvements and recommend solutions to enhance
business operations. Stay up-to-date with industry trends, best practices, and emerging technologies to provide innovative solutions.


Desired candidate should have;

- Bachelor’s degree in computer science, Engineering or Equivalent Technical Field.
- Minimum 5 years overall experience, including at least 4 years of Hands-on
experience in the recruitment industry.
- Active participation in continuous process improvement initiatives within the
organization.
- Should be a process innovator.
- Recruitment industry experience must include Delivery and Sales. Marketing
experience is preferred.
- Extensive experience of ATS and CRM. Needs to have enhanced and improved the
ATS and CRM experience for the delivery and sales and marketing functions.
- Process redesign/reengineering experience based on changes in ATS and CRM
- Should have extensive hands-on experience of Recruitment.
- Hands on Experience in Sales and Account/Client Management in the Recruitment
Industry
- Familiarity with the industry relevant to sales, recruitment and front office processes
and understanding of business processes and workflows.
- Demonstrated ability to work closely with business stakeholders and technical teams
to ensure alignment and effective communication.
- Excellent verbal and written communication skills, with the ability to articulate
complex concepts clearly and effectively.
- Strong analytical and problem-solving skills, with experience in analyzing business
processes and identifying areas for improvement.
- Motivated, self-directed individual who works well with minimal supervision